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European Customer Service Manager

  • Ixelles
  • 05 Sep 2019

Company

Our client is the world market leader in its field, both in volume and quality. It is a family business of American origin that has long-term success and guarantees stable employment, long-term growth opportunities with a desire to always improve and progress.

They offer a fun, professional, ethical and safe environment.

For immediate entry, we recruit a Customer Service Manager Europe F/E experienced in remote team management. You will be based in Brussels at the European headquarters near Avenue Louise.

Function

As Customer Service Manager Europe, your role is to support and evolve your Customer Service Team, some of whom are based in Brussels but also in Italy, UK, Poland and Germany.

Your tasks:

  • Translate the company's objectives into an action plan;
  • People Management: recruitment, coaching, training, communication, advice, evaluation, motivation;
  • Process improvement (productivity, quality ...);
  • Results analysis;
  • Customer contacts (evaluation, finding a solution to problems, information ...).

Profile

As a Customer Service Manager, you have the following profile:

  • At least 5 years' experience as a Customer Service Manager with experience in remote team management;
  • Perfect command of French and English (spoken & written), knowledge of German is an asset;
  • Flexible to travel on average 1 week / month in Europe;
  • Results oriented;
  • Persuasive;
  • Open minded;
  • Optimistic;
  • Competitive;
  • Confident.

Offer

  • A full-time permanent contract (39 hours / week), 26 days holiday;
  • Flexible work schedule;
  • Very nice neighbourhood (restaurant, shops, ...) and easily accessible by public transport;
  • Integrate a young, dynamic and very close team;  
  • Work in a beautiful working environment (everyone has his office and you can decorate it as you want);
  • A company where respect for people is part of the values;
  • The opportunity to take initiatives;
  • A good balance between private and professional life (very few overtime hours);
  • Attractive salary + group insurance + hospitalisation insurance + € 8 meal vouchers + bonus linked to results + laptop;
  • Possibility to follow training;
  • A very friendly atmosphere;
  • Work in an international and multicultural environment.

Interested?

For more information: Call NATHALIE HAUTPHENNE on the number: 02 739 62 29